Terms & Conditions

Please note that our terms and conditions, along with our policies, may be updated periodically. We encourage you to review them regularly for any changes.

Acceptance of Terms

By booking classes or nail services at Mimi's Collective, you agree to abide by our terms and conditions, policies, and accept our liability waiver.

Age Requirement

Reformer classes are open to individuals aged 18 years and over, and nail services unless agreed with the nail technician and responsible parent/carer.

Arrival Time

Please arrive 5-10 minutes before your scheduled appointment or class. Late arrivals (more than 5 minutes) may not be admitted to ensure the safety and comfort of all participants.

Footwear Policy for Reformer Classes

For safety and hygiene reasons, participants are required to wear grippy yoga or Pilates socks during Reformer workouts.

Personal Belongings

Personal belongings brought onto the premises, including the teaching space and parking areas, are left at your own risk. Mimi's Collective does not accept liability for any loss or damage to such items.

Conduct and Behaviour

Mimi's Collective reserves the right to withdraw, suspend, or refuse service to anyone whose conduct is deemed injurious to the character of the studio, to other customers, or constitutes a breach of terms and conditions. Abusive or discriminatory behaviour will not be tolerated. Offenders will be asked to leave the premises immediately, and no refunds will be issued. A ban on future entry may be imposed for inappropriate behaviour.

Service Alterations

Mimi's Collective reserves the right to make alterations to the type of facilities and services provided without notice and at its discretion. We shall not be liable for any loss occasioned by such alterations.

Mobile Phones and Recording Devices

• Mobile phones must be switched off or set to silent mode to avoid disruption during classes and appointments.

• Filming and photography during classes or nail services are not permitted without prior consent from the instructor and all participants who may be visible.

• Videos and photos can be taken before or after classes or services, provided all individuals in view have given their consent.

• Content captured during classes or services may not be posted on social media or other public platforms without explicit consent from the instructor and participants.

Class Pass, Drop-In Policy

At Mimi's Collective, we offer flexible options to suit your fitness needs. Please review our policies below to ensure a seamless experience:

Class Passes

• Validity: Class passes are valid for the specified number of classes and must be used within the time stated upon booking. A 5 Class Pass is priced at £95 and has to be used within 30 days of first booking. A 10 Class Pass is £185 and has to be used within 60 days of first booking.

• Non-Refundable & Non-Transferable: Class passes are non-refundable and cannot be shared, transferred, or extended.

• Expiration: Any unused classes remaining after the validity period will be forfeited.

• Booking & Cancellation: Late cancellation and no-show policies apply to class passes. Please refer to our Cancellation & No-Show Policy for details.

Drop-In Classes

• Booking: Drop-in classes are available subject to space. We recommend booking in advance to secure your spot.

• Payment: Single drop in passes are priced at £20. Payment is required at the time of booking. Drop-in fees are non-refundable.

• Cancellation: Late cancellation and no-show policies apply to drop-in classes. Please refer to our Cancellation & No-Show Policy for details.

Cancellation & No-Show Policy

At Mimi's Collective, we value your time and strive to provide exceptional service in both our fitness classes and nail treatments. To ensure fairness and maintain the quality of our services, we have established the following policies:

Reformer Classes

• Cancellation with more than 24 hours' notice: You will receive an automatic credit to your Mimi's Collective account for the value of the cancelled class, which can be transfered towards future bookings within 4 weeks prior/ after original booking.

• Late cancellation (less than 24 hours before class start time): The booked class will be forfeited, and no refund or credit will be issued. Class Passes/ drop-in classes will be lost.

• No-show: Failure to attend a scheduled class without prior cancellation will result in the loss of the class, with no refund or transfer issued.

Nail Services

• Cancellation with more than 48 hours' notice: You can cancel or reschedule your appointment at no cost 48 hours before your appointment. After this period you will be charged 50% of the booking fee.

• Late cancellation (less than 24 hours before appointment): A cancellation fee of 100% of the scheduled service amount will be charged.

• No-show: Failure to attend a scheduled nail appointment without prior cancellation will result in a charge equal to the full service amount.

By booking classes or nail services at Mimi's Collective, you acknowledge and agree to these policies. We appreciate your understanding and cooperation.

Waiver-

LIABILITY WAIVER - MIMI’S COLLECTIVE

Please Read Carefully

You (I/You) the user / customer / member / guest of Mimi’s Collective, agree to the following: Any questions or queries contact mimiscollective@gmail.com prior to booking class.

This waiver form is a legal document. By booking a class, i agree to release Mimi’sCollective from liability and acknowledge the risks associated with Reformer Pilates. This waiver applies to all classes, workshops, and services offered by Mimi’s Collective. Mimi’s Collective reserves the right to update or modify these terms at any time. Changes will be communicated via email or Mimi’s Collective website.

All participants must register for classes through our online booking system or at Mimi’s Collective - Payment must be made in full at the time of booking to secure your spot. Prices for classes, packages, and memberships are subject to change without prior notice.

I acknowledge that Reformer Pilates exercises involve physical activity that may place stress on the body, and I understand that participation in these activities carries an inherent risk of injury and even the possibility of death.
I fully understand the risks involved and willingly accept all such risks including but not limited to muscle strain, sprains, fractures, joint injuries, dizziness, or other physical injuries including:
-Injury to the musculoskeletal and/or cardiorespiratory system which can result in serious injury or death.
-Injury or death due to negligence on the part of myself, my training partner, or other people around me.
-Injury or death due to improper use or failure of equipment.
-Injury or death due to a medical condition, whether known or unknown to myself.

I confirm that I am physically capable of participating in Reformer Pilates classes and do not suffer from any medical condition or injury that would make participation unsafe for me. I have disclosed any relevant health conditions or injuries to the instructor or studio staff. These may include, but are not limited to, heart conditions, high blood pressure, joint problems, or pregnancy.
If I am unsure about my health or fitness level, I will seek medical advice before participating in any class and obtain an examination by a doctor prior to involvement in any physical activity or class.
I acknowledge that I have either been given my doctor’s permission to participate or, if I have chosen not to obtain my doctor’s permission prior to undertaking physical activity, I acknowledge that I am doing so at my own risk with knowledge of the dangers involved and that I expressly assume and accept sole responsibility for my own health and safety.
In the event of a medical emergency, I authorize the studio staff to seek medical treatment on my behalf if necessary. I agree to bear the cost of any medical treatment received.
I agree to follow all instructions provided by the instructor and studio staff and understand that I am responsible for my own safety during class. I will notify the instructor of any discomfort or pain during class.
I acknowledge that I am aware of and willing to assume and accept the risks associated with the types of activities offered by Mimi’s Collective

I confirm that I am at least 18 years of age and have the legal capacity to make the declarations within this waiver. If I am under the age of 18, I confirm that my parent or legal guardian has reviewed the agreements, declarations and consents within the entirety of this form and has consented on my behalf..

I hereby waive, release, and discharge Mimi’s Collective, its owners, instructors, staff, and agents from any and all liability for any injuries, including death, damages, losses that I may suffer while participating in Reformer Pilates classes or while on the studio premises, including injuries arising from negligence or breach of duty.
I accept financial responsibility for any injury that I may cause either to myself or to any other participants due to my negligence.

I acknowledge that Mimi’s Collective cancellation and refund policies have been communicated to me and that I agree to abide by these policies. I understand that no refunds will be given for missed classes, and any cancellations must be made within the required time frame to avoid charges.

This waiver is governed by the laws of the United Kingdom, and any disputes or claims will be subject to the exclusive jurisdiction of the courts in the United Kingdom.

Thank you for choosing Mimi’s Collective. We look forward to welcoming you into the studio.