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Terms & Conditions

Last updated: 26 October 2026

Please note that our terms and conditions, along with our policies, may be updated periodically. We encourage you to review them regularly for any changes.

Acceptance of terms

By booking classes or nail services at Mimi's Collective, you agree to abide by our terms and conditions and policies, and accept our liability waiver.

Age requirement

Reformer classes are open to individuals aged 18 years and over. Nail services are also for those aged 18 and over, unless agreed with the nail technician and a responsible parent or carer.

Arrival time

Please arrive 5 to 10 minutes before your scheduled appointment or class. Late arrivals (more than 5 minutes) may not be admitted, to ensure the safety and comfort of all participants.

Footwear for Reformer classes

For safety and hygiene reasons, participants are required to wear grippy yoga or Pilates socks during Reformer workouts.

Personal belongings

Personal belongings brought onto the premises, including the teaching space and parking areas, are left at your own risk. Mimi's Collective does not accept liability for any loss or damage to such items.

Conduct and behaviour

Mimi's Collective reserves the right to withdraw, suspend or refuse service to anyone whose conduct is deemed injurious to the character of the studio or to other customers, or which constitutes a breach of these terms and conditions. Abusive or discriminatory behaviour will not be tolerated. Offenders will be asked to leave the premises immediately, and no refunds will be issued. A ban on future entry may be imposed for inappropriate behaviour.

Service alterations

Mimi's Collective reserves the right to make alterations to the type of facilities and services provided, without notice and at its discretion. We shall not be liable for any loss caused by such alterations.

Mobile phones and recording devices

Mobile phones must be switched off or set to silent to avoid disruption during classes and appointments.
Filming and photography during classes or nail services are not permitted without prior consent from the instructor and all participants who may be visible.
Videos and photos can be taken before or after classes or services, provided all individuals in view have given their consent.
Content captured during classes or services may not be posted on social media or other public platforms without explicit consent from the instructor and participants.

Class passes and drop-in classes

We offer flexible options to suit your fitness needs. Please review our policies below to ensure a seamless experience.

Class passes

Validity: class passes are valid for the specified number of classes and must be used within the time stated on booking. A 5 Class Pass is £95 and must be used within 30 days of first booking. A 10 Class Pass is £185 and must be used within 60 days of first booking.
Non-refundable and non-transferable: class passes are non-refundable and cannot be shared, transferred or extended.
Expiry: any unused classes remaining after the validity period will be forfeited.
Booking and cancellation: late cancellation and no-show policies apply to class passes. Please see our cancellation and no-show policy below.

Drop-in classes

Booking: drop-in classes are available subject to space. We recommend booking in advance to secure your spot.
Payment: single drop-in classes are £20. Payment is required at the time of booking. Drop-in fees are non-refundable.
Cancellation: late cancellation and no-show policies apply to drop-in classes. Please see our cancellation and no-show policy below.

Cancellation and no-show policy

We value your time and strive to provide exceptional service in both our fitness classes and nail treatments. To ensure fairness and maintain the quality of our services, we have the following policies.

Reformer classes

Cancellation with more than 24 hours' notice: you will receive an automatic credit to your Mimi's Collective account for the value of the cancelled class, which can be transferred to a booking within 4 weeks before or after the original booking.
Late cancellation (less than 24 hours before class start time): the booked class will be forfeited, and no refund or credit will be issued. Class pass and drop-in classes will be lost.
No-show: failure to attend a scheduled class without prior cancellation will result in the loss of the class, with no refund or transfer issued.

Nail services

Cancellation with more than 48 hours' notice: you can cancel or reschedule your appointment at no cost up to 48 hours before your appointment. After this, you will be charged 50% of the booking fee.
Late cancellation (less than 24 hours before appointment): a cancellation fee of 100% of the scheduled service amount will be charged.
No-show: failure to attend a scheduled nail appointment without prior cancellation will result in a charge equal to the full service amount.

By booking classes or nail services at Mimi's Collective, you acknowledge and agree to these policies. We appreciate your understanding and cooperation.

Liability waiver

Please read carefully. You, the user, customer, member or guest of Mimi's Collective, agree to the following. If you have any questions, please contact info@mimiscollective.co.uk before booking a class.

This waiver is a legal document. By booking a class, I agree to release Mimi's Collective from liability and acknowledge the risks associated with Reformer Pilates. This waiver applies to all classes, workshops and services offered by Mimi's Collective. Mimi's Collective reserves the right to update or modify these terms at any time. Changes will be communicated by email or on the Mimi's Collective website.

All participants must register for classes through our online booking system or at Mimi's Collective. Payment must be made in full at the time of booking to secure your spot. Prices for classes, packages and memberships are subject to change without prior notice.

I acknowledge that Reformer Pilates exercises involve physical activity that may place stress on the body, and I understand that participation in these activities carries an inherent risk of injury and even the possibility of death. I fully understand the risks involved and willingly accept all such risks, including but not limited to muscle strain, sprains, fractures, joint injuries, dizziness or other physical injuries, including:

injury to the musculoskeletal and/or cardiorespiratory system, which can result in serious injury or death;
injury or death due to negligence on the part of myself, my training partner or other people around me;
injury or death due to improper use or failure of equipment;
injury or death due to a medical condition, whether known or unknown to myself.

I confirm that I am physically capable of participating in Reformer Pilates classes and do not suffer from any medical condition or injury that would make participation unsafe for me. I have disclosed any relevant health conditions or injuries to the instructor or studio staff. These may include, but are not limited to, heart conditions, high blood pressure, joint problems or pregnancy.

If I am unsure about my health or fitness level, I will seek medical advice before participating in any class and obtain an examination by a doctor before taking part in any physical activity or class.

I acknowledge that I have either been given my doctor's permission to participate or, if I have chosen not to obtain my doctor's permission before undertaking physical activity, that I am doing so at my own risk with knowledge of the dangers involved, and that I expressly assume and accept sole responsibility for my own health and safety.

In the event of a medical emergency, I authorise the studio staff to seek medical treatment on my behalf if necessary. I agree to bear the cost of any medical treatment received.

I agree to follow all instructions provided by the instructor and studio staff and understand that I am responsible for my own safety during class. I will tell the instructor about any discomfort or pain during class.

I acknowledge that I am aware of, and willing to assume and accept, the risks associated with the types of activities offered by Mimi's Collective.

I confirm that I am at least 18 years of age and have the legal capacity to make the declarations within this waiver. If I am under the age of 18, I confirm that my parent or legal guardian has reviewed the agreements, declarations and consents within the entirety of this form and has consented on my behalf.

I hereby waive, release and discharge Mimi's Collective, its owners, instructors, staff and agents from any and all liability for any injuries, including death, damages or losses that I may suffer while participating in Reformer Pilates classes or while on the studio premises, including injuries arising from negligence or breach of duty.

I accept financial responsibility for any injury that I may cause either to myself or to any other participants due to my negligence.

I acknowledge that Mimi's Collective's cancellation and refund policies have been communicated to me and that I agree to abide by these policies. I understand that no refunds will be given for missed classes, and any cancellations must be made within the required time frame to avoid charges.

This waiver is governed by the laws of the United Kingdom, and any disputes or claims will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

Thank you for choosing Mimi's Collective. We look forward to welcoming you into the studio.